Shipping policy
Welcome to UrbanHeroes! We are committed to delivering your favorite superhero-inspired and magical-themed apparel quickly, safely, and efficiently. Please review our shipping policy below.
Processing Time
Orders are processed within 1–3 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons, promotions, or new product launches, processing times may be slightly extended.
Shipping Rates
Shipping costs are calculated at checkout based on:
Order weight
Shipping destination
Selected shipping method
We may offer free shipping promotions from time to time. Promotional terms will be displayed on our website.
Estimated Delivery Times
United States
Standard Shipping: 3–7 business days
Expedited Shipping: 2–4 business days
Express Shipping: 1–2 business days
International Shipping
Standard International: 7–21 business days
Delivery times may vary due to customs processing and local postal services.
Please note that delivery estimates are not guaranteed.
Order Tracking
Once your order ships, you will receive a confirmation email containing tracking information. Tracking updates may take up to 24 hours to appear.
Shipping Restrictions
We currently ship to:
United States
Canada
Select international destinations
Customers are responsible for ensuring that products can be legally imported into their country.
Customs, Duties, and Taxes
International orders may be subject to:
Customs duties
Import taxes
Government fees
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Lost, Stolen, or Delayed Packages
Urban Heros is not responsible for:
Packages marked as delivered by the carrier
Incorrect shipping addresses provided by customers
Delays caused by weather, carrier issues, customs, or other events beyond our control
If your package is lost or significantly delayed, please contact us and we will assist in filing a claim with the shipping carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. If an incorrect address is provided:
Additional shipping fees may apply
Delivery delays may occur
Orders returned to us may require reshipment fees
Damaged Items
If your order arrives damaged:
Contact us within 7 days of delivery.
Provide photos of the damaged item and packaging.
We will review your claim and work toward a replacement or refund when appropriate.
Multiple Shipments
To ensure faster delivery, some orders may be shipped in separate packages. You will receive tracking information for each shipment.
Contact Us
For shipping questions or concerns, please contact:
[UrbanHeroes] Customer Support
Email: support@urban heros .com
Disclaimer: urban heros
sells fan-inspired apparel and accessories. We are not affiliated with, endorsed by, or sponsored by Disney, Marvel, or any other trademark owners unless explicitly stated. All trademarks remain the property of their respective owners.